Shipping & Returns
RETURNS, EXCHANGES & REFUNDS
It is important to us that you love your order! If it is not quite what you expected, we are happy to return it for a different item, or issue a full refund.
We handle returns on a case-by-case basis with the ultimate objective of making you happy. We stand behind our products and want you to be satisfied with them. We'll always do our best to take care of you—our philosophy is to handle returns fairly and reasonably. We believe that when we treat our customers fairly, you in turn are fair with us.
We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Naptime Gift Card.
When returning a gift, you'll receive your refund only on a Naptime Gift Card.
Gift Cards can't be returned.
Additional non-returnable items:
* Some health and personal care items
* Perishable products
We currently ship our online orders to the United States only.
Shipping - United States Only
Standard shipping under 1.5 lb - $3.00
Standard shipping 1.5-3.0 lb - $4.00
Standard shipping over 3.0 lb - $7.00
FREE SHIPPING OVER $50!
All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. We cannot change the shipping method once an order has been placed.
All non-Custom orders are shipped within 48 hours of payment clearing (excluding weekends and federal holidays).
Custom orders ship within 5 days of purchase, unless Naptime Aromatherapy Co. discloses different shipping timelines in your listing.
Most US domestic parcels are delivered within 5-8 days; depending on local postal service. Delays due to incorrect address, inclement weather, acts of God, etc., are not responsibility of Naptime Aromatherapy Co.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We will replace or exchange any items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
2168 3rd St., White Bear Lake, MN, 55110, United States.
SHIPPING A RETURN OR EXCHANGE
To return your product, you should mail your product to: 2168 3rd St., White Bear Lake, MN, 55110, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You must insure the item to cover you for loss or damage while in transit.
Delivery Confirmation is strongly suggested.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Naptime Aromatherapy Co. cannot accept responsibility for any item that is returned until it is in our physical possession. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.